PRODUCTS

Login/Register to commence purchasing and adding your selected products to the cart. When you have completed your selections click on the proceed to check out button.

The minimum PO value is NZD3.00

You can pay for your PO by Credit Card, Debit Card – we accept Master Card and Visa.

Yes, payment can be made by Internet Banking from your bank to our bank – this payment method may delay processing of your PO by 1 day. If you want to use this option, please advise us and we can send you our bank account details.

We strive to process and dispatch your PO on the same business day that we receive it. If for any reason we are not able to achieve this, we will dispatch it the next business day. If for any reason we cannot do that, then we would contact you.

PO’s are delivered by express courier.

NZAZZ eStore strives to give its customers outstanding service
Delivery in New Zealand is by courier and usually takes 1 to 2 days (remote delivery may take longer)

Yes, you can track deliveries by courier – we will email you the tracking number for your PO. We track the progress of all PO’s daily.

The minimum PO value for delivery paid by Pizazz is NZD 150

	NZD	From	To
Auckland	7.50	Kaiwaka	Tuakau
Short Haul - North	10.00	North of Kaiwaka	Whangarei
Short Haul - South	10.00	South of Tuakau	Cambridge
Long Haul - North	15.00	North of Whangarei	Kaitaia
Long Haul - South	15.00	South of Cambridge	Wellington
South Island	20.00	All South Island

If your delivery address is outside the ‘standard’ delivery area i.e. it is a ‘remote’ delivery, extra delivery charges may apply and is payable by the recipient. If we find that this applies, we will contact you before processing your PO.

We hold large stocks of all Products, however, in the unlikely event that we are temporarily out of stock of any of the Products you have ordered, before processing your payment, we will email you advising which Products are temporarily out of stock and the date those out of stock Products will be available for dispatch. We will ask for your instructions to proceed by implementing one of the following options:

• Dispatch the Products we have in stock and place the out of stock Products on back order and send them ASAP – NZAZZ eStore pays the extra freight cost.
• Dispatch the Products we have in stock and cancel the balance of your PO
• Cancel your whole PO.

As soon as we have received your instructions we will complete the processing of your PO.

We take great care to ensure that you receive exactly what you have ordered. Every PO is assembled by one team member and checked by a supervisor, prior to being packed and dispatched. However, if you think some Products are missing - please recheck carefully. If you are then sure that some Products are missing, email us immediately at sales@nzazz.nz with the details and a photo of the Products you did receive. If some Products are missing from your PO we will be able to identify this by stock control and/or by the weight of your PO, as all POs are weighed before dispatch.

NZAZZ eStore takes great care to ensure that customers receive exactly what they have ordered. Every PO is assembled by one team member and checked by a supervisor prior to being packed and dispatched. If you think you have received some wrong Products please recheck carefully, then email us at sales@nzazz.nz with the details and attach photographs. If you have received the wrong Product/s – they will be identified from your photo/s, and our barcoded label/s - we will immediately replace them at our cost.

NZAZZ eStore has a very professional quality assurance department. All Parts are inspected prior to assembly and packaging and it is most unlikely that you would receive any Products with defective Parts. However, if you think some Products are faulty please check carefully and please email us at sales@nzazz.nz with the details and please attach photographs. In the unlikely event that you have received faulty Products we will immediately courier replacement Products at our cost.

When you are accepting delivery please check the packaging for any signs of damage. Any sign of packaging damage is an indication that the Products inside may also have been damaged in transit. If the packaging is damaged, instruct the delivery person to wait, while the packaging is opened and the contents checked for damage, before you sign and accept delivery.If some or all of the Products have been damaged in transit, then details of the damaged Products should be recorded on the delivery document. Please email sales@nzazz.nz providing full details of the damaged Products and attach photographs. We will contact you regarding the return of any damaged Products and their immediate replacement.

Yes, you need to register as a Customer and login to purchase from us.
Registering is quick and easy. To register click on Register and enter your details.

You can change your details at any time.
Simply Login, click on ‘Update your details’ and make the changes you want and click save.

Yes, we take appropriate steps to keep the information you provide to us secured. We have effective firewalls and anti-virus protection software and only authorised members of our Customer Service team have access to your information to the extent required to process your PO’s and/or respond to your emails. We will not share/sell your details to any other ‘Party’.

On the Registration page simply click on the ‘Click here’ button and your temporary password will be emailed to you. To change the temporary password to the password of your choice, enter your chosen password and make any other changes you want and click save.

Yes, we want you to have a safe and secure shopping experience. The password you provide should be unique to you and kept secure (we can’t see your password), and you must notify us immediately of any breach of security or unauthorized use of your account. You can help to protect your details from unauthorised access, by logging out each time you finish using the site, particularly if you are doing so from public or shared computer.

All payments are implemented by Direct Payment Solutions Limited (DPS). For more information about DPS visit: www.paymentexpress.com/about You are connected directly to DPS through defined ports and servers using SSL (Secure Socket Layers), and 256 bit encryption to protect your data. DPS payments process is PCI compliant and all card data is encrypted and securely stored. As NZAZZ eStore is not involved in the payment process we do not receive or hold any details of your credit or debit cards and/or bank account.

Please choose the Products you order carefully, and proceed on the basis that all sales are final and that NZAZZ eStore has no legal obligation to accept Products for return. While NZAZZ eStore has no legal obligation to do so, we do strive to be user friendly and may agree to the return of Products. The return process can be complex and customers may incur a costs, including return freight and insurance and for customers outside of New Zealand, import duty (if the country of origin is not stated as being New Zealand) a restocking fee, etc.

Please email us: sales@nzazz.nz within 7 days of receiving your PO detailing the Products you would like to return. Include details of any replacement Products you would like to purchase and request a PRA # (Product Return Authorization Number) from NZAZZ. With your request, please advise our invoice # for the original purchase of the Products you want to return.
If NZAZZ agrees to the return of your Products, the procedure for their return will be emailed to you with the PRA #. The Products you wish to return, must be dispatched back to us within 7 days of your receipt of our PRA #. Returned Products must be in their original unopened packaging, unmarked and undamaged when they are received by NZAZZ. Any Products received back by NZAZZ that are damaged will not be replaced/credited and if the packaging is marked or damaged they will incur repacking charges.
Do not send any Products back to NZAZZ without first obtaining a PRA #.

If you return Products in accordance with the policies above you will be refunded your purchase price less any applicable charges. Refunds will be implemented on the same basis as payment was made.

Email sales@nzazz.nz and provide details of the spare Part you require and NZAZZ eStore will respond advising how that can be achieved.

Please email sales@nzazz.nz detailing the information you want and a member of our Customer Service Team will email you with the information you want. We can also call you. If you would like us to call please email your phone number and a member of our Customer Service Team will phone you.